STORE
STORE FAQ
- What Is The Return/Exchange Policy?
- Can I Cancel My Order Once It Has Been Placed?
- How Long Will It Take To Receive My Order?
- Where is My Order?
- How Will I Know If My Order Has Shipped And How Do I Check The Status Of My Order?
- Can I Change Or Add To My Order?
- I’m receiving an error message at checkout. Why?
- What is UPS Mail Innovations and how does it work?
- How Do I Change My Shipping Address?
- How Are Shipping Charges Calculated?
- Will Sales Tax Be Applied To My Order?
- How Do I Order Merchandise From The Metallica Store?
- Poster and Limited Edition Purchases
- Pre-Order and Items That Must Be Ordered Separately
- Coupon and Gift Certificate Use
- Sold Out Items and Sizes
- Metallica Store Product Exclusions
- What Happens If I Miss A Sale?
- Sizing Information
- Where Do You Not Ship?
- I Saw A T-Shirt For Sale At A Concert, How Can I Get It?
- There's an Issue with the Merchandise I Purchased at a Concert
- How Do I Contact The Metallica Store?
- What Payment Types Are Accepted At The Metallica Store?
- What currency are the prices listed in The Metallica Store?
- Will My Information Be Kept Secure?
- I Would Like My Item Signed
- Additional Information
DIGITAL DOWNLOAD FAQ
- Does the Met Store offer audio downloads?
- I don't like what I downloaded. Can I get a refund?
- What are the differences between the Met Store and other digital music services like iTunes?
- What is the difference between the Met Store and LiveMetallica.com?
- Are downloads offered worldwide? Why are some downloads available only in North America?
- How do I download my files?
- I have a problem with my download! Who do I contact?
- Does the Met Store offer high-resolution audio?
- What is the difference between an MP3, an FLAC and an ALAC file?
- What is the difference between FLAC & FLAC-HD? ALAC & ALAC-HD?
- Why is there a price difference between MP3, FLAC/ALAC and FLAC-HD/ALAC-HD downloads?
- What software do I need to play back my files on a computer?
- Do I need any special equipment to play high-resolution audio files?
- Why are some releases available as high-resolution downloads and not others?
- Why do some high-resolution downloads have a higher sample rate?
- I Received a Download Code in a Copy of Kill 'Em All & Ride the Lightning - Where Do I Use It?
SUBSCRIPTION FAQ
- Vinyl Club Subscription Update
- What is the Metallica T-Shirt Club and how can I become a member?
- What is the Metallica Vinyl Club and how can I become a member?
- When can I sign up for the Vinyl and T-Shirt Club?
- How do I update my shipping address for Subscription shipments?
- How do I change my shipping or payment information for my subscription?
- What do I do if I need to update my email address on my subscription?
- One or more components of my delivery arrived damaged or did not arrive with the rest of the shipment. What do I do?
- Can I return a subscription shipment for a refund?
- How long will it take to receive my shipment?
- Can I cancel my subscription?
- Is there any Vinyl Club Exclusive Merchandise to go along with the records?
Accepted Payments
TOUR
TOUR FAQ
- When will Metallica play in my city?
- How much are tickets?
- What does TBA mean?
- What does GA (or General Admission) mean?
- May Members of the Fan Club Participate in a Presale?
- How Can I Purchase Tickets in a Presale?
- Where Is My Presale Code?
- Are Club Tickets General Admission or Seated?
- How Many Tickets Can I Purchase?
- My Friend Isn't In The Club. May He Use One Of My Tickets?
- How Will I Receive My Presale Tickets?
M72 Tour FAQ
- When and where are Metallica playing?
- Will more shows be added to the tour?
- When do tickets go on sale?
- What about presales?
- Will accessible tickets be available during the presales?
- I am a Fifth Member. How do I access the presale? How do I get a code?
- How many tickets can I buy for each city?
- I do not live in the same country I would like to attend a show(s) in. Can I still purchase tickets?
- I see there are two shows in the same city in one weekend. What’s the deal?
- Are only two-day tickets available?
- Will Single-Day Tickets to the No Repeat Weekend shows be available?
- Are there any No Repeat Weekends or takeover events in Australia or New Zealand?
- If I purchase a two-day ticket, will I be in the same location each night?
- What are the Enhanced Experience packages?
- Can I buy an Enhanced Experience package for a single day?
- Will there be hotel/travel packages available for these shows?
- Is the band playing in the round? What does this mean?
- What is the “snake pit?”
- How can I buy a snake pit ticket?
- What is an “I Disappear” Ticket and how can I buy one?
- Who will the support acts be?
- Is the show suitable for children?
- How can I give my tickets to a friend or family?
- Can I sell or transfer just one of my two-day tickets?
- I bought a two-day ticket but changed my mind and only want to go for one day. What are my options?
- How can I resell my ticket?
- Is there a bag policy at the venue?
- Will there be a presale for the Single-Day Tickets for the No Repeat Weekend Shows?
- Are there accessible seating tickets available with Enhanced Experiences?
FAN CLUB
FAN CLUB FAQ
- What is a Legacy Member?
- I Need to Renew My Membership!
- What Is The Best Way To Contact Metallica?
- What Is The Metallica Club's Mailing Address?
- Why Did The Metallica Club Change From Its Old Format?
- Why Was This Change In Format Made In 2015?
- Who's Running The Fan Club Now?
- Does This Mean No More Membership Package?
- Will I Still Have Access To Exclusive Content?
- Will I Still Have Access To Ticket Presales?
- Are There Still Going To Be Meet & Greets?
- Will I Still Get My Store Discount?
- Why Is “So What!” No Longer Being Printed?
- Can I Purchase Back Issues Of “So What!”?