Please [open a support ticket](https://www.metallica.com/contactus/) with our customer service department within fourteen days of delivery and we will be happy to address the damaged or missing item(s). Please be prepared to provide detailed photos of damage. If we have sufficient inventory to replace a damaged item, depending on the degree of damage, we will gladly provide a replacement. If we require the return of a damaged item, we will provide a prepaid return label and the return must be received before we send a replacement. If we do not have sufficient inventory to replace a damaged component, you may be offered a store credit in lieu of a replacement.