Customer Service
Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.
- Can I Purchase Back Issues Of “So What!”?
- How Does Domestic Shipping Work And How Long Will It Take To Receive My Order?
- Does the Met Store offer audio downloads?
- What are the differences between the Met Store and other digital music services like iTunes?
- What is the difference between the Met Store and LiveMetallica.com?
- How Will I Know If My Order Has Shipped And How Do I Check The Status Of My Order?
- One or more components of my delivery arrived damaged or did not arrive with the rest of the shipment. What do I do?
- If I Cannot Find A Particular Item On Your Site, Is It Available For Purchase?
- What Happens If I Miss A Sale?
- Can I Cancel My Order Once It Has Been Placed?
- What is the difference between an MP3, an FLAC and an ALAC file?
- What software do I need to play back my files on a computer?
- Why do some high-resolution downloads have a higher sample rate?
- When can I sign up for the Vinyl Club?
- Can I cancel my subscription?
- Submitting Content
- 2020 Drive-In Concert Information
- When will Metallica play in my city?
- How much are tickets?
- I don't like what I downloaded. Can I get a refund?
- How do I change my shipping or payment information for my Vinyl Club subscription?
- I Need My Package Right Away. What Are My Options?
- What Kinds Of Payments Are Accepted At The Metallica Store?
- Additional Information