Customer Service
Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.
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Checkout
When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order: Read More
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Managing Your Account
Your email address serves as a convenient way to receive important information about your order and serves as your Salesforce Commerce Cloud account identification. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information. Read More
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Changing/Canceling Orders
You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods. Read More
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Valid Payment Methods
Payment for all goods must be made by credit or debit card. We accept payment with: Visa, MasterCard, American Express and Discover. Read More
- Can I Watch This in My Country?
- Do I Need to Watch the Concert Live?
- What is All Within My Hands and where does my money go?
- Will There Be an Opening Act?
- I’m Thinking About Purchasing a Bundle That Includes the T-Shirt. Will I Be Able to See the Shirt Before I Buy?
- Are the Show T-Shirts a Limited Run?
- How Long Will the Show Be?
- I’m Having Trouble Purchasing My Tickets. Who Do I Contact?
- How Can I Watch The Show?
- Will the Show Be Available as a Download, CD, or on Vinyl at Some Point?
- How do I download my files?
- I Hear There Will Be an Auction. Is That Only Live During the Show Itself?
- Will Avi Be a Part of the Show?
- Do I Need to Have a Nugs Account to Purchase and Watch the Show?
- I Want to Get Updates from All Within My Hands. Do They Have a Mailing List?
- What Time is 2 PM PST Where I Live?
- What Time Does the Concert Begin Streaming Live?
- How Much Does a Ticket Cost?
- What do I do if I need to update my email address on my subscription?
- I’m Thinking About Purchasing a VIP Package So I Can Be on The Virtual Fan Wall. Do I Need to Be Available While the Show is Streaming Live to Participate?