Customer Service
Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.
- Sizing Information
- What is the Metallica Vinyl Club and how can I become a member?
- If I Live Outside The US, Will Duties And Taxes Be Applied To My Order When It Reaches My Country’s Customs Department?
- What currency are the prices listed in The Metallica Store?
- What is the difference between FLAC & FLAC-HD? ALAC & ALAC-HD?
- How long will it take to receive my shipment?
- How Are Shipping Charges Calculated?
- How Does International Shipping Work And How Long Will It Take To Receive My Order?
- Will Sales Tax Be Applied To My Order?
- How Do I Ship An Order To A Friend Or Relative?
- Is there any Vinyl Club Exclusive Merchandise to go along with the records?
- May Members of the Fan Club Participate in a Presale?
- How Can I Purchase Tickets in a Presale?
- How will COVID-19 affect my order?
- Why is there a price difference between MP3, FLAC/ALAC and FLAC-HD/ALAC-HD downloads?
- What Is The Return/Exchange Policy?
- How Do I Contact The Metallica Store?
- How Is The Method Of Shipping My Package Determined?
- What If I Haven’t Received My Order?
- Adding to Your Cart Does Not Guarantee Purchase
- I have a problem with my download! Who do I contact?
- Does the Met Store offer high-resolution audio?
- Do I need any special equipment to play high-resolution audio files?
- Why are some releases available as high-resolution downloads and not others?