Return & Exchange Policy
We will accept any unwashed/unworn/undamaged merchandise items for return or exchange within 30 days of shipment for domestic orders and within 60 days of shipment for orders outside of the United States. For orders placed between November 1st and December 23rd, the 30-and-60-day return and exchange windows will begin on December 25th rather than the date of shipment to allow for holiday returns and exchanges. An item is considered damaged if pet hair, smoke, personal fragrance products, or other household odors are detectable.
Metallica.com will not accept for return or exchange any packaged non-wearables including CDs, DVDs, or videos once opened. There are no refunds, returns, or exchanges for digital downloads, undergarments, and swimwear; all sales are final. All returns, credits, and exchanges are evaluated and provided at the discretion of Metallica.com.
Shipping and Handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. Postage for returns/exchanges is the customer's responsibility. We cannot issue refunds for merchandise not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.
For Returns: Please send the item you would like refunded along with the completed form from the bottom of your pack slip. You do not need to open a support ticket for returns.
For Exchanges: Initiate your exchange by submitting a ticket at help.metallica.com BEFORE you ship the item you wish to send back so we are able to confirm that your desired replacement item is in stock and we can reserve it for you.
Send returns/exchanges to: The Metallica Store, 2300 Gainsboro St, Ferndale, MI 48220-1330, USA. Be sure to include:
- A note detailing your REASON for exchange/return
- ORDER NUMBER
- FULL NAME & ADDRESS
We typically process returns and exchanges within 5-10 business days, however processing times may be subject to delays while our personnel are taking precautionary measures in the unboxing and handling of all shipments received at our facilities during the COVID-19 outbreak. Processing times may also be extended during and following major releases, sales, and the holiday season. We appreciate your patience and understanding. Return and exchange windows will be adjusted accordingly. If you have any concerns about a return or exchange that you’ve sent us, please open a support ticket and our support staff will address them directly.