October 28, 2011
11/1 Update: Ticket Refund Information
The promoters have made the following arrangements for refund of tickets to all the customers who are holding a valid ticket for the F1 Rocks Concert originally scheduled on 28th October 2011, Gurgaon.
1) For tickets booked online refund will be done directly to the customer’s credit/debit card used to book the tickets. Once the refund is credited into customers account the physical tickets held by the customer will be null and void.
2) For tickets booked through retail outlets customers need to surrender the physical tickets along with a print out of the booking ID number to the respective retail outlets and collect a cash refund.
3) For corporate clients, tickets need to be sent back to our office and the refund will be made by cheque or through RTGS transfer as applicable to their respective accounts.
DNA Entertainment Networks Pvt. Ltd.
215, Bellary Road
Bangalore – 560080
We arrived in Delhi on Friday very excited and ready to play our first show ever in India at the F1 Rocks concert. However, immediately at the end of our afternoon press conference at a hotel near the venue, we were notified that there was a serious question as to whether the show could proceed with regard to the safety of the concert audience. And our first and foremost concern is always for the safety of you, the fans.
Once we, along with DNA, the promoters of the show, determined that there was a failure of a security barricade in front of the stage that could not be adequately repaired, the promoter reluctantly announced the postponement of the show until Saturday. Unfortunately, on such short notice the promoters were unable to secure a permit for a show on Saturday. Therefore, DNA announced that we would not be able to play in Delhi. Within the next 24 hours a notification will be issued by DNA regarding the process for full refunds.
We are deeply disappointed with this news as we were looking forward to our first experience in India as much as you guys were. Keep watching for updates here as additional details are determined and confirmed.