BackMetClub FAQ

What is the Met Club and how do I join?

The Met Club is Metallica's official fan club! There are many benefits and privileges to joining the fan club including reduced prices on merchandise, pre-sale tickets, meet and greet passes, and access to exclusive online content and limited edition merchandise not available to the general public. Members also receive the official club magazine 'So What!' four times a year. For more information about the fan club and how to join, go to our home page and click 'METCLUB'.

How do I upgrade my membership?

To upgrade your membership hover your mouse over the 'METCLUB' drop down menu on the front page and click 'UPGRADE'.

How do I renew my membership?

You may renew your membership online by logging in and clicking 'RENEW' on the 'MY ACCOUNT' profile page. You will receive an email reminder and a renewal form in the mail prior to the expiration date printed on your membership card. You may renew online or return the completed form with your check (U.S. dollars only please), money order, or credit card payment info via fax or mail.

I signed up/renewed my club membership last week... where's my membership package?

You will receive an email when your membership package has shipped. Please allow 8-10 weeks for delivery of your membership package, although it could arrive sooner.

What is the difference between the levels of membership?

PREMIER ($45 U.S./$60 International): Includes 4 Magazines sent via bulk mail without an envelope to U.S. residents, via Federal Express International Mail Service in an envelope to international residents, Members Only Web Access (Latest News, Message Boards, Exclusive Audio and Video, etc.), a printed autographed photo of the band, a welcome letter from a band member, opportunities to purchase concert tickets in special pre-sales, a chance to win meet and greet passes, a Met Club only t-shirt with a new design each year, exclusive and discounted merchandise online and via mail order, exclusive contests, and much, much more! PREMIER PLUS ($55 – U.S. ONLY): Same as Premier except the magazines are sent First Class mail in an envelope (only available in the U.S.).

What currency do you accept?

The Met Club accepts the following Credit Cards: Visa, MasterCard, American Express, Diner's Club, JCB, and Discover. You may also pay for your membership with a check or money order in U.S. dollars. To our friends outside of the USA: We cannot accept checks in any foreign currencies. We accept checks in U.S. dollars only if your local bank is affiliated with a U.S. Bank. We suggest that you contact your local bank for further information about international bank drafts, "Swift Checks" or money orders used for U.S. Dollar transactions. Otherwise, you may want to consider credit card payment. We do not accept money transfers and please do not send cash. If you choose to pay by check or money order, please print out the order form and send it with your payment to the Club address below. Please write your order number on your check or money order.

What is the best way to contact Metallica?

The band set up The Metallica Club as a way to communicate with fans and to keep fans connected. Fan Club members get the opportunity to send in letters that may get published on the web or in 'So What!' magazine. You can go to the 'So What!' section of the website to submit material, write to the club's mailing address below, or email info@metclub.com to get in touch.

What is the Metallica Club's Fax number?

The fax number is (415) 458-1752.

What is the Metallica Club's Mailing Address?

THE METALLICA CLUB
369-B THIRD STREET
PMB # 194
SAN RAFAEL, CA 94901
USA

I moved...how do I let the club know?

If you have a new address you may automatically update your profile online prior to placing a new order by clicking on 'MY ACCOUNT' or submit a change of address immediately to address@metclub.com. You will receive a confirmation email when the update has been completed if you submit your change via e-mail. If you move from the United States to another country, or from another country to the United States, you must contact us via e-mail at the address above.

What happened to the METCLUB@AOL.COM address?

The club is no longer using the metclub@aol.com address. Please send all emails to: info@metclub.com.

My username and password aren't working...what do I do?

You may email info@metclub.com. Please provide your full name, membership number, and postal mailing address in your email. NOTE: Your club membership is only good for one year. If your membership has expired, you will not be able to access the site. You can renew online by clicking the "RENEW" under the 'METCLUB' drop down menu on our home page.

What is a Fan Can?

The Fan Can is a unique product available exclusively to Metallica Club members. It includes a DVD and/or CD, T-shirt, and additional trinkets stuffed inside of a custom paint can... all exclusive items you won't find anywhere else. Six Fan Can's have been released since 1996 so far. Look out for more in the near future!

Can I buy old Fan Cans?

Currently, Fan Cans 1 through 6 are sold out.